tech support guidelines

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we tackle any problem

the first communication is always to assess the problem
assessment means collecting the details

at some point if you want to continue there's a charge

let us know when you're ready
call for additional assessment any time
but, after three calls, there's an assessment charge



i forgot that searchnext() needs to update the symbol note as it searches

if the record is of the symbol type
update the symbol note
no
update the new symbol variable
if the record is a match
update notes as needed
including the symbol note
(then get the chart)